FAQs
What are your opening hours?
We are available Monday to Friday, 9am to 5pm, excluding public holidays. Our online shop is open 24/7.
Do you have a phone number I can reach you at?
We do not currently offer customer support by phone. Please email us at info@saltandblossom.com and we aim to reply within 24 to 48 hours.
Can I buy a gift voucher?
Yes, gift vouchers for our online shop are available on our website. All gift vouchers are valid for 12 months from the date of purchase and cannot be extended.
What do I get from registering as Salt and Blossom customer?
Registering as a customer with us gives you early access to new product launches as well as offers before the public.
Is my personal information safe?
Yes. Protecting your personal information is very important to us. Any data you share with Salt and Blossom is handled in line with UK GDPR guidelines and used fairly, lawfully and transparently.
What if the product I want is sold out?
We do our best to keep our products in stock, but some items may sell out while we wait for new supplies. To stay up to date, sign up to our newsletter for restock updates and new product launches.
What is your return policy?
We accept returns on unused items in their original packaging within 14 days of purchase. Once your return has arrived and been checked, we will process an exchange, credit note or refund where approved. Please see our Shipping & Returns page for full details.
How long does a refund take?
Once your return has been received and approved, please allow up to 7 days for the refund to appear in your account.
I’ve placed an order but it hasn’t arrived yet. What should I do?
You should receive an order confirmation email and tracking details once your order has been dispatched. Please check your inbox and spam folder first. If your parcel is outside the expected delivery window, contact us at info@saltandblossom.com with your order number.
Do you offer international shipping?
No. We currently only ship to England, Wales and Scotland.
My order arrived damaged, what shall I do?
We’re sorry to hear that. Please email info@saltandblossom.com within 48 hours of receiving your order. Include your order number and clear photos of the outer packaging, inner packaging and the damaged item. Please do not send any items back until we have confirmed the next steps.
Can I cancel my order or a duplicate order?
If you need to cancel an order, or if you placed a duplicate order by mistake, please email info@saltandblossom.com within 24 hours of placing it and include your order number. If your parcel has already been dispatched, please refer to our Shipping & Returns page.
Royal Mail says my parcel has been delivered, but I have not received it. What should I do?
Please email info@saltandblossom.com with your order number and tracking number. We will contact the delivery provider and keep you updated.
Can I add a personal note to my order?
Yes. Please email info@saltandblossom.com with your order number and the message you would like included.
How will my order be packaged?
All orders are packed carefully to help protect fragile items in transit. Candles and larger orders are boxed securely, while smaller items such as wax melts may be sent in protective postal packaging.
Can I track my delivery?
Yes. Once your order has been dispatched, you will receive an email confirmation with your tracking details.
I entered the wrong delivery address. Can I change it?
Yes, as long as your order has not already been dispatched. Please email info@saltandblossom.com within 24 hours of placing your order and include your order number.