FAQs

What are your opening hours?
We are open 5 days a week, Monday (9am-5pm), excluding public holidays. Our online store is open 24/7.

Do you have a phone number I can reach you at?
We don’t have a public phone number, but you can reach us via info@saltandblossom.com and we aim to respond to all correspondence within 24-48 hours.

Can I buy a gift voucher?
Absolutely, you can buy a voucher for our online store on the website.. All gift vouchers are valid for use for one year from the date of purchase. We unfortunately can’t extend the validity of the vouchers.

What do I get from registering as Salt and Blossom customer?
Registering as a customer with us gives you early access to new product launches as well as offers before the public.

Is the personal information I share with Salt and Blossom safe?
It’s our priority as a business to protect our customer’s personal information online. All customer database is stored within UK regulated GDPR guidelines and used fairly, lawfully and transparently.

The product I’m interested in is sold out, when will it come back in stock?
We aim to keep all products in stock as much as possible, however sometimes we have to wait for some items to be delivered. Keep up to date with our most recent products in stock through our newsletter.

What is your return policy?
We request that items should be returned to us, unused and within the original packaging within 14 days of purchase and we will offer you an exchange, credit or a full refund. Please refer to our returns policy here for further details.

When the returned item/s have arrived with us, we’ll check the condition of the product and if approved we’ll action your refund. Please note it might take up to 7 days for the money to be transferred back to your account.

I’ve ordered something online, but it hasn’t arrived yet.
You should have received a confirmation email and a tracking number with your online order. Double check your spam folder and please check if your order's estimated arrival time sits within the delivery window of your opted shipping days. Otherwise please get in touch with us at info@saltandblossom.com with your order number.

Do you offer international shipping?
No, not yet. We currently only post to England, Wales, Scotland and Northern Ireland.

My order arrived damaged, what shall I do?
We’re sorry about this! Returns must be notified to us in advance via email to infosaltandblossom@gmail.com, with the explanation of the reason for the return along with your order number and photo evidence of the outside of the box, the inside packaging and the item itself within 48hrs of receiving your order, our standard Returns Policy is 14 days.

Please do not send goods without our prior knowledge.

I’d like to cancel my order / I accidentally placed a duplicate order. How can I cancel this?Please contact us at infosaltandblossom@gmail.com and inform us of your order number within 24 hours of placing it so we can cancel the fulfilment of your order. In case the package has already been sent out, please refer to our Delivery & Returns and follow the instructions to return your parcel back to us. If you have made a duplicate order please email infosaltandblossom@gmail.com with both order numbers within 24 hours of ordering so we can cancel one of the orders.

Royal Mail have informed me that my parcel has arrived, but it has not. What shall I do?
Please email info@saltandblossom.com referencing your order number and tracking number if you have it. We will contact the shipping company on your behalf to track down your parcel and will keep you informed with updates.

Can I add a personal note to my order and how will my order be packed?
Absolutely, just email us at info@saltandblossom.com with your order number and personal message. This will be printed onto a sheet of A4 white paper. Fragile items will be secured in shock absorbed material and placed in a box with Salt and Blossom tape tape for candles and larger orders, or in padded envelopes or cardboard boxes for wax melts.

Can I track my delivery?
Yes of course, your order confirmation will be automatically sent to the email address you used at checkout including your custom tracking number.

I made an order but used the wrong delivery address.
Please email info@saltandblossom.com within 24 hours of placing your order. Let us know the order number so that we can amend the delivery address before your parcel is shipped out.